Refund & Cancellation Policy

At PLANEX, our business model is built entirely on milestone approval transparency. Because custom software engineering involves dedicated developer hours, technical infrastructure provisioning, and architectural modeling, refund requests are evaluated according to sprint progress and approval gates.

100% Deposit Refund Prior to Kickoff: If a client terminates a project prior to the formal commencement of Phase 01 Discovery or before any architecture specification work has been executed, PLANEX will issue a 100% full refund of the initial deposit within 7 business days.

For projects actively undergoing sprint engineering:

• Completed & Approved Milestones: Once a milestone (e.g. Phase 01 Architecture Lock or Phase 02 Staging Demo) has been formally approved and signed off by the Client, the associated milestone payment is non-refundable, and full IP ownership of all work completed up to that point is transferred to the Client.
• Unstarted Future Milestones: If either party terminates the agreement mid-project, the Client is never billed for unstarted future milestones, and any advance funds held in escrow for uncommenced sprints are refunded in full.

If an active sprint deliverable does not meet the functional specifications locked in the Product Requirement Document (PRD), PLANEX does not expect you to accept broken work.

We provide unlimited sprint remediation cycles at zero additional cost until the delivered micro-routes and user interfaces match the approved technical specification.

Post-launch satisfaction is backed by our 30-Day Free SLA Bug Warranty. If any functional regression, edge-case failure, or performance defect is identified within 30 days of production launch, PLANEX remediates the issue immediately under our priority SLA.

To request a milestone review or cancellation, send a written request to our finance department at billing@planexhq.com with your project reference code. All verified refund claims are processed via the original payment method within 5 to 7 business days.